Waterloo Village and Rural Fire District Burn Permits

BurnPermits.com (A Product and Service of Fluent Information Management Systems, Inc.)

Address: 2611 Development Drive - Unit 3, Brockville, Ontario, K6V 5T2

Introduction

BurnPermits.com (A Product and Service of Fluent Information Management Systems, Inc.)(“Company” or “We” or “BurnPermits.com”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes how we collect, use, disclose, and protect the personal information of our customers and website users (”you”), describes the types of information we may collect from you or that you may provide when you visit our website (www.burnpermits.com) or one of our client’s websites at [prefix].burnpermits.com (the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

This Privacy Policy may be updated from time to time if required in order to reflect the changes in our data processing practices or otherwise.

The Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties. Without affecting our responsibility for the data processors engaged by us to process data on our behalf, BurnPermits.com disclaims all responsibility for the processing carried out by third parties, also in cases where the Services include hyperlinks to third parties’ websites.

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Information we collect about you

Personal information, that we can reasonably use to directly or indirectly identify you, such as

• name
• e-mail address
• home addresses
• open-burning addresses
• telephone numbers
• information about your use of the Services
• content that you post, upload and/or contribute to the Services

Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identified individual, demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.

Technical information, including your login information, browser type, time zone setting, the hardware you use to access our Website and mobile application, and usage details.

Non-personal details about your Website interactions or any phone number used to call our customer service number.

How we collect information about you

We use different methods to collect your information, including through direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.

Information you provide to us

The information we collect directly from you on or through our website may include:

• Information that you provide by filling in forms on our Website.
• Records and copies of your correspondence (including email addresses and/or phone numbers), if you contact us.

How we use your information

We use information that we collect about you or that you provide to us, including any personal information

• To provide our services
• To improve our website, products or services, or customer experiences.
• To present our Website and its contents to you.
• To provide you with information or services that you request from us.
• To notify you about changes to our Website or any related products or services we offer or provide through it.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

The Website may include links to third-party websites, services, payment processors, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. Third parties may also place cookies on their browsers for targeted advertising purposes. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

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Disclosure of your information

We may share and disclose your personal data to customer support solutions, marketing solutions, transactional email providers, service providers hosting the Services and the Website to be able to provide you the Services and improve our Website and mobile application.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of BurnPermits.com’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by BurnPermits.com about our customers and users is among the assets transferred.
• To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of BurnPermits.com, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Choices about how we use and disclose your information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Your rights

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

You have the right to recall your prior given consent. The withdrawal of your consent does not affect the lawfulness of the processing based on the consent before its withdrawal, and we may continue processing your personal data based on other legal grounds, except for direct marketing.

Right to access, correct and delete

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Data security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers.

Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

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Data retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

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Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. We include the date the privacy policy was last revised at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.